Modern Verve - Terms and Conditions
Thank you for ordering from Modern Verve. We are a design and manufacturing studio based in Seattle, Washington. Our lead times are estimates and can be extended with communication to the buyer. If you desire a rushed order, please contact Modern Verve and we will do our best to accommodate.
Standard shipping is estimated with each order within the continental U.S. unless noted otherwise. Outside the continental U.S. additional fees including but not limited to international fees and duties may apply. If your order arrives damaged, photograph the damaged packaging and contact Modern Verve LLC within 3 business days. Complaints concerning damage incurred during shipping will not be valid if not corresponded within 3 business days after receiving the shipped goods.
Modern Verve LLC will cover for one year after the purchase date components that need to be replaced under normal wear and tear or manufacturing defect. Our warranty does not cover any light bulbs included or damages caused by ill-use of our products, misuse or negligence. Light bulbs will be covered by bulb manufactures warranties. All sales prices may be subject to change without notice. Modern Verve LLC does not warrant nor is it liable or responsible for function or damages caused by any of it products including light bulbs supplied with its products or sold separately. Modern Verve recommends a licensed and qualified electrician install all lighting fixtures.
Our products are hand crafted and the finishes and natural materials have variations. Returns or exchanges will not be made for these variations as they are part of the uniqueness of each product we produce.
All returns must be approved my Modern Verve first and submitted with a RMA # provided. There are no returns accepted on custom items or items with custom finishes. Approved returns must be shipped in original packaging and within 14 days for store credit. Returns may not be made on discounted or custom items. All shipping costs incurred during the return of a product will be the responsibility of the buyer
Cancellations on an order must be made within 5 business days. We will not accept cancellations on rush orders.